These Terms & Conditions ("Terms") govern your access to and use of VeeraOne (the "Service"), provided by VEERA Concepts Pvt Limited, a company incorporated in Sri Lanka ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.
VeeraOne is a point-of-sale and business accounts application that lets you record sales, manage stock, track staff logins, and generate profit & loss reports. We may add, change, or remove features from time to time to improve the Service.
You're responsible for keeping your login credentials confidential and for all activity that happens under your account, including any staff logins you create. Tell us right away if you suspect unauthorized access to your account.
You must provide accurate information when registering, including a valid email address, since it's used for account recovery and important notices about your account.
VeeraOne is offered on a Free plan and a paid Pro plan, with the features and limits described on our pricing page at the time of purchase. The Pro plan is billed on a recurring monthly cycle, payable via card (Payments.lk) or bank transfer as described on the upgrade page. Your account is upgraded to Pro once we've confirmed payment, and each subsequent monthly payment renews Pro access for a further 30 days from the date it's confirmed.
We also offer a Custom plan for larger businesses that need more than the Pro plan provides — sales, staff, and feature limits sized to that business, agreed with us directly rather than published on the pricing page. A Custom plan is governed by these same Terms except where we agree otherwise with that business in writing (e.g. a separate pricing or billing arrangement); nothing about it is automatic or self-service.
Fees are shown and charged in the currency stated at checkout. We reserve the right to change our pricing for future billing periods; any change will be reflected on the pricing page and won't retroactively affect a period you've already paid for.
Overdue payments. If a monthly payment isn't received by its due date, we'll send a reminder to the email on file once the payment is 7 days overdue. If payment still hasn't been received by 9 days overdue, your account is automatically moved back to the Free plan (its features and limits apply from that point on) — this happens without further notice beyond the reminder already sent, and is handled automatically by our systems, not manually. You can upgrade back to Pro at any time by making payment again; doing so doesn't restore any Pro-only data limits retroactively for the period you were on the Free plan.
Because VeeraOne is a small, actively-supported product, refund requests are handled case by case — please contact us and we'll work with you in good faith. We don't offer automatic refunds for partially used periods, including a period cut short by an automatic downgrade under Section 3.
You agree not to use the Service to store or process unlawful content, attempt to access another business's data, interfere with the Service's operation, or reverse-engineer the Service beyond what's permitted by law.
You own the business data you enter into VeeraOne (products, sales, customers, staff records, and so on). We process it on your behalf to provide the Service, as described in our Privacy Policy.
You are responsible for maintaining your own backup of your data. VeeraOne provides an in-app "Download backup" export at any time, and we strongly recommend you use it regularly — particularly before any change to your account (a plan change, a password reset, or anything else) and on an ongoing basis as part of your own recordkeeping.
Automatic backups. As a courtesy on top of your own export, we also take an automatic backup of your account's data on your behalf: weekly on the Free plan, daily on the Pro plan, with the 2 most recent automatic backups kept at any time (older ones are deleted automatically as new ones are made). This runs entirely on our side — there's nothing for you to set up or trigger. These automatic backups are provided on a best-effort basis as an additional safety net, not a guaranteed, contracted backup service: we don't warrant a specific automatic backup will exist at any given moment, that it will be restorable on request, or that restoring from one will always be possible or timely. They exist to help protect your data, not to replace your own copy of it.
If your data is lost, corrupted, or deleted — including through account deletion under Section 7 — you acknowledge that we are not liable for that loss to the extent your own backup would have prevented it, and that recovery from an automatic backup, where available, is offered at our discretion and is not guaranteed.
To keep the Service secure and our systems free of stale, unmonitored data, an account that has had no sign-in activity for 30 consecutive days is automatically and permanently deleted, along with all of its associated data (products, sales, expenses, staff logins, and payment history). This applies to accounts on any plan, Free or Pro.
Before that happens, we send automated email notices to the address on file:
Signing in to the app at any point before the 30-day mark resets this clock. Deletion under this Section is permanent and irreversible — the account's automatic backups (Section 6) are erased along with everything else, so once an account is deleted, its data cannot be recovered by us, which is why maintaining your own backup as described in Section 6 is your responsibility, not ours. We may, at our discretion, also delete an account earlier than 30 days at your direct request, or as described under Termination below.
We aim to keep the Service available and back up our own infrastructure on a regular schedule, but we don't guarantee uninterrupted availability, and — as set out in Section 6 — our infrastructure backups are not a substitute for your own. Scheduled maintenance or issues outside our control (hosting provider outages, for example) may occasionally affect access. Pro plan customers receive priority support as described on the pricing page.
You may stop using the Service, or request deletion of your account, at any time by contacting us. We may suspend or terminate accounts that violate these Terms, misuse the Service, remain unpaid past the threshold in Section 3, remain inactive past the threshold in Section 7, or where required by law, with notice where reasonably possible.
The Service is provided "as is." To the extent permitted by law, we aren't liable for indirect, incidental, or consequential damages arising from your use of the Service, including loss of data resulting from an automatic downgrade (Section 3) or automatic deletion (Section 7) carried out strictly in accordance with these Terms. Nothing in these Terms limits liability that can't legally be limited.
We may update these Terms from time to time. We'll update the "Last updated" date above when we do, and material changes will be communicated by email or an in-app notice where practical.
These Terms are governed by the laws of Sri Lanka, without regard to conflict-of-law principles. Any dispute arising from these Terms is subject to the exclusive jurisdiction of the courts of Sri Lanka.
Questions about these Terms? Get in touch at support@veeraone.com.
